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Rhonda Miller

DIRECTOR

Based in Pittsburgh, PA

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Over 25 years of strategic and operational proficiency in revenue cycle management.

  • Skilled at reviewing and defining solutions for revenue cycle management flows, policies and procedures.

  • Extensive tenure holding senior-level revenue cycle management positions for multiple regional healthcare systems and clients.

Rhonda is a performance-driven senior healthcare executive with more than 25 years of experience in revenue cycle management. She brings a wealth of expertise in reviewing revenue cycle management process flows, policies and procedures; patient AR contractual and bad debt methodologies and providing recommendations to improve overall process and effectiveness in financially distressed situations.

With an excellent technical background and hands-on revenue cycle operations knowledge, Rhonda is highly adept at developing clear assessments and implementing strategies to move current-state to best practices. She has a proven track record of delivering outcomes including increased cash, revenue and decreased expense through process improvement; utilization of performance indicators; business intelligence and revenue cycle technology solutions.

She is a provider-side operator with experience building multi-site healthcare organizations that promote preventative care, innovate delivery methods, and operate in partnership with clinical leaders.

Rhonda is an accomplished Revenue Cycle Management leader who has held senior positions (Vice President / Senior Vice President) for healthcare systems and consultants across the country. These include the North American Dental Group, DentalOne Partners, Inc., Parkland Health & Hospital System, Navigant Healthcare Cymetrix, Steward Health Care System LLC and Valley Baptist Health System.

Key Skills & Expertise

  • RCM strategies & operations

  • Cash acceleration results

  • Financial planning & budgeting

  • Cost transformation / profitability

  • Change management & process improvement

  • Leading change with people and teams

  • Payor strategy / contracting

  • Medicare / Medicaid

  • Revenue cycle compliance

  • Technology development / integration

  • Clinical care / quality

  • Multi-site / multi-shore / shared services model

Specialist Industries

  • Healthcare, including: Clinics & Hospitals; Medical Centers; Dental; Primary & Specialist physicians.

Featured Work & Insights by Rhonda

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